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Customer Support Executive

609-333-9000,Ext 53
Location : Duluth, Minnesota, United States
Posted by : Akhil narra ( View user all ads )
Posted On : Nov 8, 2018
Ad Type : Offered
Customer Support Executive (Inbound)
Location: Duluth, MN 55802 
Duration: Long term
Interview Process: In-person (Can schedule during any work day between 8 AM and 4 PM CST)
Rate: Negotiable  

Daytime and Evening shifts available
Full Time / Part Time Work hours available
No sales or quota to meet
Inquiries for customer service, and assist customers with scheduling and registration.
   
Details:
The successful candidates will provide inbound customer support via telephone, email and chat.
   
·         Answer all inbound queries as per call flow procedure
·         Knowledge to process to ensure high quality and customer service
·         Involvement in motivational activities, implementing feedback given.
·         Updating various logs like escalation log, complaint tracker etc.
·         Ensuring data security - for the personal data of customers
   
·         Understanding about delivering outstanding customer service
·         Good verbal and written communication skills
   
·         Fluent English
·         Good Computer Skills


 Regards,
Akhil Narra
ra1@softcomsystems.com
   
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United States , Minnesota , Duluth
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